Important WorldatWork Announcement regarding 

CCP and GCP Certifications.

  World at Work Announcement.docx

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Memphis WorldatWork Certification Courses

Course Offerings


Are you working toward Certified Compensation Professional (CCP), Certified Benefits Professional (CBP) or Global Remuneration Professional (GRP) certification? If not, start now!


MSCA sponsors WorldatWork Certification Courses in Memphis. By offering the course in Memphis, Mid-South compensation and benefits professionals can work on certification without the expense of traveling to a distant location.



PLEASE NOTE: Since January 1, 2013, any exam that certification candidates have on their transcripts more than eight years old will no longer be valid toward certification. More information on certification requirements is available on WorldatWork website.


 Certification speaks volumes. Let yourself be heard.





2018 Course Offerings: 


Total Rewards Management (T1/GR1)

February 22 - 23, 2018

Memphis, TN




Attract, Motivate, Engage and Retain Employees with an Effective Rewards Program


Learn what is required to formulate a rewards program that has the power to attract, motivate, engage and retain—total rewards. Participants are introduced to the total rewards model and each of its components. Emphasis is given to the six elements of total rewards: compensation, benefits, work-life effectiveness, recognition, performance management and talent development.

  • Gain an understanding of total rewards management.
  • Discover the six elements of total rewards.
  • Understand the critical role of the main drivers — organizational culture, business strategy and human resources strategy.
  • Learn the process of designing a successful total rewards strategy.




What You Will Learn  

Introduction to Total Rewards

  • The evolution of rewards
  • The total rewards model
  • External influences
  • Drivers of total rewards strategy
  • Elements of total rewards strategy
  • The total rewards strategy
  • The total rewards approach


  • Compensation
  • Factors influencing compensation
  • Base pay structure design
  • Base pay structure
  • Base pay
  • Differential pay
  • Variable pay


  • Benefits
  • Factors influencing benefits
  • Income protection programs
  • Pay for time not worked programs

Work-Life Effectiveness

  • Work-life effectiveness
  • The work-life professional
  • Work-life portfolio


  • Recognition
  • The value of recognition programs
  • Using recognition to drive results
  • Recognition plan types
  • Recognition programs

Performance Management

  • Performance management
  • Pay for performance
  • Principles of merit pay programs
  • The base pay investment
  • Merit increase guidelines

Talent Development

  • Talent development
  • Talent development opportunities
  • Types of development opportunities
  • Measuring effectiveness

Total Rewards — Putting It All Together

  • Revisiting the total rewards model
  • The total rewards design process
  • Total rewards design considerations
  • Communicating the value of a total rewards package




Strategic Communication in Total Rewards (T4/GR9)


September 6 - 7, 2018

Memphis, TN


Register for class  



Make Sure Employees 'Get It'


This course provides an introduction to strategic communication, focusing on total rewards communication. It begins by establishing the purpose and value of strategic communication along with discussing how behaviors can be influenced by communications. In addition, an eight-step process is detailed providing guidance for creating an effective and efficient communication campaign. Case studies provide participants an opportunity to apply the eight-step process. Furthermore, specific communications related to each of the total rewards elements are highlighted, as are suggestions for communicating special situations, such as a merger or an acquisition.

  • Learn the rationale for strategically planning a communication campaign.
  • Discuss the characteristics of effective communication.
  • Obtain an understanding of the eight steps of the communication process.
  • Identify the appropriate communication channel to deliver the message.
  • Review specific total rewards communications considerations and special situations.
  • Find out how to effectively and efficiently manage your communication campaign.



What You Will Learn  

Communication Strategy and Total Rewards

  • Total rewards concepts and components
  • Strategic total rewards communication
  • Effective communication
  • Management’s role in communication

Communication Fundamentals

  • Fundamentals of communication
  • Communication models
  • Effective communication
  • Potential barriers to effective communication
  • The strategic communication process

The Strategic Communication Process: Steps 1-4

  • Step 1 — Analyze the situation
  • Step 2 — Define the objectives
  • Step 3 — Conduct audience research
  • Step 4 — Determine key messages
  • Case study

The Strategic Communication Process: Steps 5-6

  • Step 5 — Select the communication channel
    • Face-to-face
    • Paper-based
    • Technology-based
  • Step 6 — Develop the communications campaign

The Strategic Communication Process: Steps 7-8

  • Step 7 — Implement the campaign
  • Step 8 — Evaluate the campaign
  • Case study
  • Managing the communication campaign

Total Rewards Communication and Special Situations

  • Total rewards communication
    • Compensation
    • Benefits
    • Work-life effectiveness
    • Recognition
    • Performance management
    • Talent development
  • Communicating the value of a total rewards statement
  • Special situations
  • Working effectively with external vendors and internal communication departments





Course & Exam Package Fees


MSCA members receive an additional discounts for attending WorldatWork hosted classes and other sponsored Worldatwork classes, products and services. Membership will be verified with your WorldatWork account profile.



Includes tuition, course materials and certification exam.

MSCA Member $1,350 USD*
WorldatWork Member $1,495 USD
Nonmember $2,200 USD

*Other association member prices may vary. All pricing subject to change.



Special-Membership-Pricing (2017).pdf 


To register or for more information, visit the Memphis WorldatWork Courses site or contact Customer Relationship Services using the following information:


MSCA Members: 


Non-MSCA Members:




General Online Info for the CCP:
Phone: 877-951-9191 (6:00 am - 4:30 pm MST)
Fax: 480-483-8352, Toll-free 866-816-2962


Additional Information:

For additional information, please contact Braxston Richmond, VP Professional Development, at

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